The app first launched in 2013 as Fokker in Stock and offered insight into inventory and the ability to order components, including alternative parts. New key features followed including requesting order status, viewing order documents, and requesting repair. Our mobile experts expanded the app to become Fokker's main service channel on mobile.

With an in-app database of over 800,000 components, the Fokker Services app makes service options and inventory information available to anyone, at any time of the day. The app was developed for a very diverse target group of mechanics, managers, and buyers, meaning that recognisability and efficiency were paramount.

The development of Fokker Services came with its challenges. One was setting up a search-optimised database of over half a million parts - from nuts to high-tech components. Another was data connectivity; since users sometimes consult the app without a good connection, we made the database available entirely in offline mode.

Fokker Services offers complete ease of use, from insight into documents to checking whether parts are repairable. For repairs, the app indicates whether repairs are done in-house or outsourced to third parties. When viewing parts that are not in stock, an alternative is offered whenever possible.