Our telco expertise
Unlocking value in telecommunications with brilliant digital experiences
From delivering fantastic customer experiences with mobile apps for MVNOs, to developing internal portals which manage contact centres, Apadmi’s telecommunications expertise has helped some of the biggest brands in the sector.
How Telco brands find value with Apadmi
Keep digital products performing
Whether your customers want to make secure payments, manage their account, view usage, or upgrade their plans, keeping your product performing at its peak is crucial. We understand that downtime and bugs can be costly for telco providers and their customers, which is why Apadmi’s Performance team offers 24/7 monitoring, maintenance and support to ensure your digital products keep performing as they should.
Digital Transformation
Telco organisations work with Apadmi to refresh and replace their legacy systems to provide customers with an improved digital experience. Some businesses still have a way to go when it comes to digital transformation. Creating, and improving, mobile experiences can drive customer engagement, greater retention and allows your brand to stay competitive in the expanding market.
Unlocking loyalty and personalisation
It is now easier than ever for customers to switch and change providers, with a plethora of new, challenger providers available. This means that the challenge of customer retention is high on the agenda for many telco businesses. A high-functioning app with features and functionalities that keep customers happy, and rewarded, can drive loyalty and retention. Businesses can also use data collected through the app to personalise offers and rewards.
New and improved payment channels
Giving customers the ability to manage payments via a mobile app is a convenient, flexible solution for both users and businesses. Allowing customers to easily access their bills, set up direct debits and manage payments leads to more timely, consistent payments.
Upselling and cross-selling
A mobile app can act as an effective channel for both upselling and cross-selling additional products and services, or to allow customers to explore and select upgraded plans. You can also use the channel to offer exclusive app-only offers for existing customers to reward them for their loyalty.
Enabling self-service, reducing costs
Self-service apps benefit both customers and businesses. Customers can easily find the answers they need, and manage their accounts without the need to wait on hold on the phone. For businesses, it means a reduction in inbound calls and enquiries, reducing costs.
Areas of telecommunications we specialise in
Mobile Providers and Mobile Virtual Network Operators (MVNOs)
Apadmi works with mobile operators and MVNOs to create mobile experiences that keep customers engaged. We find ways to drive customer retention and increase personalisation whilst reducing costs and increasing revenue for businesses. We have built web and app solutions from the ground up for leading organisations.
Internet Service Providers (ISPs)
We support ISPs such as TalkTalk by helping them to transform customer experience with mobile solutions with user-centric designs, features and functionalities. Building mobile experiences for ISPs requires a deep understanding of telco customers and organisational needs - something that Apadmi’s engineering, design and product experts have decades of experience in.
Internal portals for managed services
Apadmi has created, maintained and managed internal portals for telco businesses such as Vodafone. This work has involved complex systems integration and aggregating managed services.
Client focus
Building a new mobile platform for TalkTalk
TalkTalk’s vision was to simplify the process of ordering, installing and customising customers’ home connectivity options. They selected Apadmi to create a stable platform that would allow for future business growth.
The new app is built on Kotlin Multi Platform with native UI, replacing legacy systems used by TalkTalk. The result is an optimised, high-performing app that consists of two distinct user journeys; sales and service, allowing TalkTalk to cross-sell and upsell, whilst allowing customers to track their broadband journey with ease.
Key achievements:
Built new cross-native app with elevated UX and accessibility features
Built in multiple self-service features that will reduce calls to contact centre
Defining personas, creating journeys and flows for multiple users across the entire onboarding, transacting and ongoing support process.
VODAFONE
Business portal for managed services with Vodafone
Vodafone needed to create a portal to manage and aggregate a variety of managed services for business customers.
Apadmi provided an experienced engineering team to support the roll-out of Amazon Connect to an international client, on short timelines.
Key achievements included:
Core development resource to support creation of business portal
Engineering expertise deployed to work alongside Vodafone team
Amazon Connect integration with existing technology
Future-proofed admin platform to support ongoing growth
“Apadmi’s design, development and engineering teams have allowed us to take our proposition to the next level, enabling us to enhance customer experience with an optimised digital product. Their expertise has helped us drive our vision for digital transformation and growth forward.”
Julie Griffin Transformation Director, TalkTalk
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